DELIVERY
Where does petitHOOD deliver to?
WE ARE SHIPPING ALL OVER THE WORLD .
We propose deliveries by Colissimo and Chronopost.
What are the delivery times?
- For delivery in Metropolitan France, the articles in stock are generally delivered in 24h-48h.
- For delivery in Europe, the articles in stock are generally delivered within between 1 and 5 working days.
- For delivery in another country outside Europe, please contact our Customer Services.
- For articles not immediately available, the time for availability of the product in our warehouse is indicated on the product page concerned. This time should be added to the delivery time of the conveyor whom you selected.
What are the costs of delivery?
Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible.
For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.
By way of indication, the delivery costs for the Metropolitan France are:
- From 6.50€ for delivery by Colissimo, increasing gradually according to the total weight of the ordered articles. - - From 12€ for delivery by Chronopost, increasing gradually according to the total weight of the ordered articles. _ - For the rest of the worlds is depending of the country.
How can I follow the delivery of my order?
On your online account, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.
What happens if there is nobody to take delivery of the parcel?
In the event of absence, Colissimo and Chronopost will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to petitHOOD.
How is my order packed?
We send all the clothes in a organic shopping bag with some petitHOOD design.
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it:
-Contact@petithood.com
Exchange, return & refund
How do I return an article ordered on the site ?
You have a legal right to 7 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return. Your request for return can be carried out by sending a mail to contact@petithood.com
The demand for the return will then be studied and replied to by mail. petitHOOD will then send a return authorization number to be marked on the parcel, as well as the address for returning the items.
As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.
Which articles ordered on the site can be returned ?
All the products on the site can be returned, except those marked to the contrary. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
Which is the deadline for returning an item ?
You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have given you a return authorization number, you must return the item to us as soon as possible and within a maximum delay of 15 days.
What happens to my items when they are returned ?
Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next petitHOOD will create a credit for the amount which will appear in your online account. You will also receive a confirmation email for this credit.
How does my credit note work ?
Your credit note is valid for 6 months, for all brands and collections.
Can I ask for the refund of my credit note ?
You can request a refund of your credit note at any time during its period of validity. petitHOOD is committed to refunding you by re-crediting your bank account within 30 days. The products bought on sales will not be refund.
